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Connecting businesses, ideas, and people for greater impact.
Our Services
Optimize Operations, Maximize Satisfaction
Discover how Fline’s services are tailored to elevate your business. From customer care to streamlined back-office operations, we have you covered.
Our Services
Solutions for Your Business Growth
At Fline, our diverse range of services is designed to elevate your business operations and enhance customer satisfaction. Explore our offerings:
Customer Care
Your customer concerns are in expert hands, accessible anytime via phone or email.
Technical Support
Efficient diagnosis and resolution of hardware and software concerns.
Sales
We employ active listening and thorough preparation to handle objections and boost your sales.
Back-Office
So that your company has more time for the important things, we ensure that your back-office operations run smoothly.
Market Research
We analyze your target group and thus support you in your strategic decisions.
B2B
We familiarize ourselves with your company and thus meet the expectations of your business customers.
B2C
We generate, acquire, and care for your private customers.
Telephone and E-mail
Our team controls the direct dialogue in the desired response time. Concentrate your mailbox on the important emails.
Graphic Design
Design and development of your brand with all accompanying elements.
Complaint Management
We process your customers’ complaints to restore client satisfaction.
Web Design & Development
We create websites that are easy to understand, navigate, as well as use, and adhere to design standards and specifications.
Internet Live-Chat Solutions
We advise your customers in real-time communication without waiting.
Order acceptance/reservations
We fulfil and execute all orders and reservations of your customers.
Helpdesk
In-house, we help your employees 24/7 with technology and software issues.
Secretarial service
Outsource your office service needs to us.
After Sale Service
Even after the service has been purchased, we accompany and support your customers.
Customer Recovery
Win back customers through precise measures and needs analysis.
Upselling & Cross Selling
Are you selling a great product? Why shouldn’t your customer buy more of these?
Prevention & Retention
Preventing qualified terminations and halting termination processes are our top priorities.
Lead Generation
Allow us to handle all of your office service requirements with expertise and efficiency.
Inbound & Outbound Sales
We convert your leads into satisfied customers.
Why Choose Fline?
Your Trusted Partner
With our experienced team, flexible solutions, and commitment to quality, Fline is the partner you can rely on for all your customer care needs. Experience the Fline difference today.
Ready to Elevate Your Customer Care?
Partner with Fline Today
Contact us to discuss your specific requirements and learn how Fline can customize our services to meet your business objectives. Let us be your trusted partner in delivering exceptional customer care and driving success for your organization.
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Maximize Your Potential
At Fline, we believe in delivering exceptional service with every interaction. From answering customer inquiries to resolving technical issues, we strive for excellence in everything we do. Discover the benefits of partnering with Fline, from improved customer satisfaction to increased revenue generation. Let us help you unlock your full potential.
Leadership at Fline
Meet the dedicated leaders who steer Fline’s direction, shaping our vision, and ensuring operational excellence.
Faton Orlishta
CEO
Lendita Gashi
Co-Founder
Frequently Ask Questions
Fline can help your business by providing tailored solutions to meet your customer care needs, improve operational efficiency, enhance customer satisfaction, drive sales, and gain valuable insights into your target audience.
Yes, Fline caters to businesses of all sizes. Whether you're a small startup or a large corporation, we can customize our services to meet your specific requirements and budget.
Fline is committed to long-term cooperation with a focus on performance and quality. We strive to create a working environment that promotes efficiency, fun, and collaboration for both our team and our clients.
Yes, Fline offers customizable solutions to meet your specific requirements. Whether you need a single service or a comprehensive package, we can tailor our offerings to suit your business needs.
Need Help?
If you have any questions, concerns, or require assistance, please don't hesitate to reach out to us.
+383 48 523 599