Connecting businesses, ideas, and people for greater impact.

Our Services

Optimize Operations, Maximize Satisfaction

Discover how FLINE’s services are tailored to elevate your business. From customer care to streamlined back-office operations, we have you covered.

Our Services

Solutions for Your Business Growth

At FLINE, our diverse range of services is designed to elevate your business operations and enhance customer satisfaction. Explore our offerings:

Customer Care

Your customer concerns are in expert hands, accessible anytime via phone or email.

Technical Support

Efficient diagnosis and resolution of hardware and software concerns.


We employ active listening and thorough preparation to handle objections and boost your sales.


So that your company has more time for the important things, we ensure that your back-office operations run smoothly.

Market Research

We analyze your target group and thus support you in your strategic decisions.


We familiarize ourselves with your company and thus meet the expectations of your business customers.


We generate, acquire, and care for your private customers.

Telephone and E-mail

Our team controls the direct dialogue in the desired response time. Concentrate your mailbox on the important emails.

Graphic Design

Design and development of your brand with all accompanying elements.

Complaint Management

We process your customers’ complaints to restore client satisfaction.

Web Design & Development

We create websites that are easy to understand, navigate, as well as use, and adhere to design standards and specifications.

Internet Live-Chat Solutions

We advise your customers in real-time communication without waiting.

Order acceptance/reservations

We fulfil and execute all orders and reservations of your customers.


In-house, we help your employees 24/7 with technology and software issues.

Secretarial service

Outsource your office service needs to us.

After Sale Service

Even after the service has been purchased, we accompany and support your customers.

Customer Recovery

Win back customers through precise measures and needs analysis.

Upselling & Cross Selling

Are you selling a great product? Why shouldn’t your customer buy more of these?

Prevention & Retention

Preventing qualified terminations and halting termination processes are our top priorities.

Lead Generation

Allow us to handle all of your office service requirements with expertise and efficiency.

Inbound & Outbound Sales

We convert your leads into satisfied customers.

Why Choose FLINE?
Your Trusted Partner

With our experienced team, flexible solutions, and commitment to quality, FLINE is the partner you can rely on for all your customer care needs. Experience the FLINE difference today.

Ready to Elevate Your Customer Care?

Partner with FLINE Today

Contact us to discuss your specific requirements and learn how FLINE can customize our services to meet your business objectives. Let us be your trusted partner in delivering exceptional customer care and driving success for your organization.

Successful Project
129 +
Happy Clients
49 %
Maximize Your Potential

At FLINE, we believe in delivering exceptional service with every interaction. From answering customer inquiries to resolving technical issues, we strive for excellence in everything we do. Discover the benefits of partnering with FLINE, from improved customer satisfaction to increased revenue generation. Let us help you unlock your full potential.

Leadership at FLINE

Meet the dedicated leaders who steer FLINE’s direction, shaping our vision, and ensuring operational excellence.

Faton Orlishta


Lendita Gashi


Frequently Ask Questions

FLINE can help your business by providing tailored solutions to meet your customer care needs, improve operational efficiency, enhance customer satisfaction, and drive sales.

Yes, FLINE caters to businesses of all sizes. Whether you're a small startup or a large corporation, we can customize our services to meet your specific requirements and budget.

FLINE is committed to long-term cooperation with a focus on performance and quality. We strive to create a working environment that promotes efficiency, fun, and collaboration for both our team and our clients.

Yes, FLINE offers customizable solutions to meet your specific requirements. Whether you need a single service or a comprehensive package, we can tailor our offerings to suit your business needs.

Need Help?

If you have any questions, concerns, or require assistance, please don't hesitate to reach out to us.

+383 48 523 599